Order Withdrawal

You as a consumer have the right to inform VW Professional Cleaning Equipment that you will cancel the purchase, without payment of any penalty and without giving any reason within 14 calendar days from the day following the delivery of the product or the conclusion of the service agreement.

The customer, however, is bound to return the item at his own cost.

If you want to return an item, you must notify us within 5 working days after receipt of the item at the collection point or delivery address.

The article must be in original condition, not used, undamaged and labeled and still in its original packaging.

Returns that are not within the prescribed period will not be not accepted.

You have the obligation to check on delivery whether the products satisfy the purchase agreement, and to immediately report any damage to VW Professional Cleaning Equipment.

Articles which were custom made cannot be returned.

If the item you receive is not the product you ordered or if the item arrives damaged, please send it back within five working days following receipt.

We will credit your order and refund your shipping costs upon receipt of the returned item. Only the shipping charges for the return via regular mail will be reimbursed.

The repayment of a returned product (that meets the conditions) will take place within 30 days.

VW Professional Cleaning Equipment has the right to refuse or not to refund returned items if the products do not meet the conditions. The right of withdrawal does not apply for business customers.