Terms of Vincent Van Woensel, acting under the name VW Professional Cleaning Equipment with Company number: BE 0630.578.687


Version valid from 1-10-2011.

1. General

1.1 These terms and conditions apply to all offers from VW Professional Cleaning Equipment. The conditions are accessible to everyone and included on the website of VW Professional Cleaning Equipment.

1.2 By placing an order you acknowledge that you agree with the terms and conditions. VW Professional Cleaning Equipment reserves the right to change its terms and / or conditions after the current term has expired.

1.3 Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by VW Professional Cleaning Equipment.

1.4 VW Professional Cleaning Equipment ensures that the product meets the agreement and the listed specifications.

2. Delivery

2.1 Delivery takes place while stocks last.

2.2 Corresponding to the rules of selling on distance, VW Professional Cleaning Equipment will ship orders within 30 days. If this is not possible (because the ordered product is out of stock or no longer available), or there are other reasons for delay, or an order can not or only partially be carried out, the consumer receives notice within 1 month after placing the order and in that case has the right to cancel the order without penalty.

2.3 The delivery obligations of VW Professional Cleaning Equipment are satisfied once the products are offered at least once to the customer. In case of home delivery, the report of the carrier, alleging refusal of acceptance, will act as full proof of the offer to deliver.

2.4 All delivery times on the website are indicative. These delivery times are therefore not legally binding.

2.5 If an order is canceled after calculating the transportation costs, EUR 50 incl. VAT will be charged before the customer's original payment is reimbursed.

3. Prices

3.1 Prices will not be increased within the duration of the offer, unless legal action necessitate this or the manufacturer increases prices in this duration.

3.2 All prices on the site are subject to misprints. No liability is accepted for the consequences of misprints.

3.3 All prices on the site are in EURO and include 21% VAT.

4. Viewing period / right of withdrawal

4.1 If there is a consumer purchase, under the Act on Selling on Distance (Article 7: 5 BW), the buyer has the right to return (part of) the goods within a period of 7 days without giving a reason for the return. This period begins when the ordered goods are delivered. If the customer after the end of this period has not returned the goods to VW Professional Cleaning Equipment, the sale will be a fact. The customer is obliged to, before proceeding to return the goods, to notify in writing VW Professional Cleaning Equipment within a period of 7 days after delivery. The customer must to prove that the goods are returned on time, for example through a proof of postal delivery. Return of goods must occur in original packaging (including accessories and documentation) and in new condition. If the goods have been used, encumbered or damaged in any way, the right to terminate the purchase expires. With regard to what is stipulated in the previous sentence, VW Professional Cleaning Equipment ensures that within 30 days after receipt of the return, the full purchase price is refunded to the buyer. The return of the delivered goods is entirely at the expense and risk of the buyer.

4.2 The right of withdrawal does not apply to:
  • Services whose performance, with the consent of the consumer, has begun before the period of seven days
  • Goods or services whose price depends on fluctuations in the financial market, on which the supplier has no influence
  • Goods manufactured according to specifications of the consumer, for example custom made, or clearly exhibit a personal character
  • Goods or services that can not be returned because of their nature, for example due to hygiene or spoiling or aging
  • Audio and video recordings and computer software whereby the consumer has broken the seal
  • Delivery of newspapers and magazines; for gaming and lotteries

5. Data management

5.1 If you place an order with VW Professional Cleaning Equipment, your data will be included in the customer files of VW Professional Cleaning Equipment. VW Professional Cleaning Equipment adheres to the Data Protection Act and will not distribute your data to third parties. See our privacy statement .

5.2 VW Professional Cleaning Equipment respects the privacy of the users of the website and ensures confidentiality of your personal information.

5.3 VW Professional Cleaning Equipment sometimes makes use of a mailing list. Each mailing includes instructions to remove yourself from this list.

6. Warranty

6.1 VW Professional Cleaning Equipment guarantees that the delivered products meet the usability, reliability and durability requirements as was reasonably agreed by both parties, and therefore is responsible for the factory warranty of the product delivered to you.

6.2 The warranty period of VW Professional Cleaning Equipment corresponds to the manufacturer's warranty period. However, VW Professional Cleaning Equipment is never responsible for the ultimate suitability of products for the individual applications of the customer, nor for any advice regarding the use or application of the products.

6.3 The customer is obliged to immediately inspect the goods upon receipt. If it appears that the delivered items are incorrect, inadequate or incomplete, then the customer (before proceeding to return the items to VW Professional Cleaning Equipment) needs to notify VW Professional Cleaning Equipment of these defects immediately in writing. Any defects or faulty goods should be reported to VW Professional Cleaning Equipment no later than 2 months after delivery of the goods. Returned goods must be in the original packaging (including accessories and documentation) and in new condition. After commissioning the goods after detection of failure, damages occurring after detection of failure, encumbrance and / or resale after detection of failure, makes this right to return null and void.

6.4 If the customer complaints are found justified by VW Professional Cleaning Equipment, VW Professional Cleaning Equipment will replace the delivered goods free of charge.

6.5 VW Professional Cleaning Equipment is not liable for damages caused by intent or equivalent recklessness of non-managerial staff.

6.6 This warranty does not apply if: A) and as long as the purchaser defaults against VW Professional Cleaning Equipment; B) the customer has repaired or operated the delivered goods themselves and / or let the delivered goods be operated or repaired through a third party; C) the delivered goods were exposed to abnormal conditions or otherwise carelessly treated or contrary to the instructions of VW Professional Cleaning Equipment and / or instructions on the packaging; D) the defectiveness in whole or in part is the result of regulations set or that will be set by the government with regards to the nature or quality of the materials used.

7. Offers

7.1 Offers are not binding unless otherwise stated in the offer.

7.2 Upon acceptance of an offer by the buyer, VW Professional Cleaning Equipment retains the right to withdraw the offer within 3 working days of receipt of such acceptance or to deviate.

7.3 Verbal agreements with VW Professional Cleaning Equipment are only binding after they were explicitly confirmed in writing.

7.4 Offers from VW Professional Cleaning Equipment do not automatically apply to repeat orders.

7.5 VW Professional Cleaning Equipment can not be held to its offer if the customer should have understood that the offer or any part thereof, was an obvious mistake or contained a clear error.

7.6 Additions, modifications and / or further agreements are effective only if in writing.

8. Agreement

8.1 An agreement between VW Professional Cleaning Equipment and a customer is established after the feasibility of an order has been assessed.

8.2 VW Professional Cleaning Equipment reserves the right, without giving reasons, to not accept orders or to accept only on condition that the shipment takes cash on delivery or prepayment.

9. Images and specifications

9.1 All images; photographs, drawings, etc.; e.g., data concerning weight, dimensions, colors, graphics of labels, etc. on the website of VW Professional Cleaning Equipment are only approximate, are indicative and may not lead to compensations or rescission of the contract.

10. Force majeure

10.1 VW Professional Cleaning Equipment is not liable if it cannot fulfill its commitments due to force majeure.

10.2 Force majeure includes any strange reason, and any circumstance, which should not reasonably be considered the responsibility of VW Professional Cleaning Equipment. Delay or failure by our suppliers, disruptions in the Internet, disruptions in the electricity, failures in e-mail traffic and disturbances or changes in any third party technology, transport problems, strikes, government measures, supply delay, negligence by suppliers and / or manufacturers of VW Professional Cleaning Equipment as well as from individuals, staff illness, defects in appliance or shipment tools count explicitly as force majeure.

10.3 VW Professional Cleaning Equipment reserves the right in the case of force majeure for her obligations to suspend and is also entitled to terminate the contract in whole or in part, or to demand that the contents of the Agreement is amended so its execution remains feasible. In no case is VW Professional Cleaning Equipment required to pay any penalty or damages.

10.4 If VW Professional Cleaning Equipment at the time of the force majeure had already partially fulfilled its obligations, or can only partially fulfill its obligations, it is entitled to separately bill the deliverable part and the customer is obliged to pay this invoice as if it were a separate contract. This does not apply if the already delivered or deliverable part has no independent value.

11. Liability

11.1 VW Professional Cleaning Equipment is not liable for damage caused to vehicles or other objects by improper use of the products. Before use, read the instructions on the packaging and / or consult our website.